STHS assures customer satisfaction through four customer oriented features:

ACCESSIBILITY: Toll-free 1-866-645-7847 for questions pertaining specifically to network hospitals, physicians and ancillary service providers.

COMMUNICATION:  Employee Enrollment Meetings are used to educate employees and to assure that their expectations are met.

STHS internet website (www.mylocalhealthnetwork.org) provides on-line provider directories and information on other products and services.

RESPONSIVENESS:  STHS firmly believes that effective customer service begins and ends with meeting our customer's needs.  We will continually strive to improve services to meet and surpass our customer's expectations.  We will quickly respond to our customer's requests.  We are committed to excellence.  Healthcare is our Business!

CUSTOMER PROBLEM RESOLUTION:  STHS will periodically contact our clients to assess their needs and respond efficiently to any request or issue.